Be aware of a new scam that has been making the rounds recently – scammers calling through the phone and posing as people from Microsoft, scaring victims into paying for bogus services and stealing their credit information.
The hackers say they are from Microsoft Customer Service and that you have a virus or a system failure on your PC. And that the error can be fixed immediately, if only you pay a small amount for repair. Besides that, they also try to get you to install a virus on your PC so they can abuse it in the future. Microsoft has therefore listed the following procedure for their PC users, in order for them to know what to alert themselves to:
This is how the hackers do it:
– The person claims he or she represents Microsoft, one of their brands as Windows / Office or one of their partners
– The person says they are investigating a computer problem or a virus that is registered at Microsoft on your computer
– He or she tells you that they can correct the error if you go to a specific website
– When entering the site, hackers try to take control of your PC
– The false representative would, as a special “service”, show the alleged problems by taking remote control of your PC
– Throughout the process they will persuade you to pay a fee to “repair” your PC
Microsoft never calls
Be aware that Microsoft hardly ever calls their customers unless you ask them to,and if they do so, they will never call to identify viruses or ask for personal information. So if you are exposed to that, the best advice is to hang up immediately. There is no doubt that we will see more scams using the same approach in the future – it may be a phone call from your bank or even IT support. “The best thing is to have the proper security protocols in place so you can verify the identity of the people who are calling you, says Marion Williams, Customer Service Manager at MYSecurityCenter. “Ask them for some personal data on you. Can they provide you with a customer number? Which department are they calling from? What is the address and phonenumber? Can you call them back? That gives you time to look up the information to see if it actually belongs to the company.” It is also important to keep your system safe by having a good security program installed. “With a good security program your PC will check if the websites are safe or not”, she says. Please feel free to contact firstname.lastname@example.org if you wish to discuss how to protect your PC the best way.