MYSecurityCenter Customer Satisfaction Survey shows Excellent Results.

 

Last month MYSecurityCenter conducted a Customer Satisfaction Survey which was sent to all of our clients in 15 countries. The purpose of the survey was to get some feedback on our products, support and service in general in order to improve wherever possible.

We asked questions such as: How would you rate our products, service or support? Would you recommend MYSecurityCenter to a friend? Do you find our website easy to navigate? As you can see on the graphics below, the feedback was very positive and so were the additional comments. Here are a few examples of what our customers said about our service:

“No other security firm gives personal named contact and follow up.”

“Very good support”

“I’ve not had many occasions to use the services but when required, it´s been excellent.”

“Easy to use help guides, only had to install once and then it is renewed automatically annually- saves me having to worry about renewing updating as it is done automatically. Plus when I want to check something the help center is excellent and provides me reassurance at a glance that everything is OK with my PC.”

“I found customer service second to none when I had a problem loading this program onto my laptop using Windows 7.”

“Always fixes my Laptop which is now 3 years old.”

“It´s nice to know you´re on the end of the phone to help”.

Marion Williams, Customer Service Manager, says: “I am so pleased with the results because it shows that we are doing something right. Every day I see my colleagues working hard to deliver a good service and trying to answer and resolve every little issue that the clients may have. I am very proud of our team.”

MYSecurityCenter’s enquête rond klanttevredenheid geeft fantastische feedback.

 

Vorige maand hield MYSecurityCenter in maar liefst 15 landen een enquête rond klanttevredenheid. We wilden graag de opinie van al onze klanten kennen over onze producten en diensten, met de bedoeling, waar we kunnen, bij te sturen en te verbeteren.

 

Vorige maand hield MYSecurityCenter in maar liefst 15 landen een enquête rond klanttevredenheid. We wilden graag de opinie van al onze klanten kennen over onze producten en diensten, met de bedoeling, waar we kunnen, bij te sturen en te verbeteren.

 

“Geen enkel andere beveiligingsfirma biedt een dergelijke persoonlijke assistentie en opvolging.”

 

“Zeer goede support”

 

“Ik heb de klantenondersteuning nog niet zo vaak moeten raadplegen, maar wanneer het echt nodig was, werd ik fantastisch geholpen.”

 

“Gemakkelijke aanwijzingen, moest het maar een keer installeren en daarna wordt de licentie automatisch verlengd – spaart me heel wat tijd uit en hoef me verder geen zorgen te maken over de beveiliging van mijn computer. Bij twijfels ga ik naar het MY Help menu binnenin de software, zo weet ik zeker dat mijn pc optimaal beveiligd is.”

 

“Ik vond de klantenservice subliem, toen ik een probleem had om het programma op mijn laptop met Windows 7 te downloaden.”

 

“Houdt mijn 3 jaar oude laptop altijd in perfecte staat.”

 

“Het is een hele geruststelling te weten dat er iemand aan de andere kant van de lijn is, die kan helpen indien nodig”.

 

 

Marion Williams, Manager van het departement klantenservice, zegt: “Ik ben zo tevreden over deze feedback, want het toont dat we een goede service leveren. Elke dag zie ik dat ons team hard werkt om de aanvragen zo snel en efficiënt mogelijk te behandelen, hoe groot of klein het probleem ook is. ik ben terecht enorm trots op ons team.”

The new and award winning antivirus from MYSecurityCenter is now available!

 

Finally, At MYSecurityCenter we are proud to announce that our new antivirus products MYInternetSecurity and MYAntivirus now are available on our website. The technology behind these products, Bitdefender Internet Security, was named the ´Best Protection 2011´ by the independent and recognized testing company AV-Test.org. This means that we can now meet our goal to offer the best customer service and support combined with the world’s best security program. You are welcome to try MYInternetSecurity free for 30 days on www.mysecuritycenter.com

 

Three years ago at MYSecurityCenter we took the decision that we would provide the best service and support combined with the best security product on the market. After taking the decision, we have worked hard to improve our service. We have committed ourselves to responding to customer inquiries within 24 hours and to offer remote support to everyone who needs to resolve problems with the installation of our software. The strategy has been a success to the point that we have achieved being number one amongst all security software companies on www.trustpilot.com with a score of 9.3 out of 10 points for best service and support. Trustpilot is an independent website that collects customer comments and reviews from people who have purchased a product.

 

“Our customer service is today among the very best services in the industry, but to meet our goal, it was necessary also to get hold of the best technology provider on the market. For several months we therefore tested different security software programs before we decided on Bitdefender. Bitdefender is simply the best product in the world. So now we can rightly claim that we offer the best security solution that exits for private PC users, “says MYSecurityCenter CEO Janus R. Nielsen.

 

On our website you can try our complete security product MYInternetSecurity free for 30 days. Check it out, see what you think and give us your feedback. Enjoy!

De nieuwe en prijsgekroonde anti-virussoftware van MYSecurityCenter is er!

 

Eindelijk is het zover! De nieuwste anti-virusprogramma’s MYInternetSecurity en MYAntivirus van MYSecurityCenter kan je vanaf nu downloaden op onze website. De technologie achter deze producten werd door het onafhankelijke testorgaan AV-Test.org bestempeld als ´Beste Anti-virus van 2011 ter wereld´. Fantastisch nieuws is dat, want we kunnen dus naast de beste klantenservice, nu ook de beste beviligingsoplossing aanbieden. We laten je graag MYInternetSecurity 30 dagen gratis uitproberen via www.mysecuritycenter.com

 

3 Jaar terug namen we bij MYSecurityCenter de beslissing, het roer drastisch om te gooien en onze bedrijfsstrategie aan te passen. Ons doel was (en is nog steeds) om onze klanten zowel de beste klantenondersteuning als de beste beveiligingssoftware in de branche aan te bieden. Sindsdien hebben we hard gewerkt om onze klantenservice te verbeteren. We proberen alle aanvragen zo snel mogelijk te behandelen en bieden pc-overname vanop afstand aan wanneer een probleem opduikt tijdens de installatie van de software. Dat we al een heel eind op goede weg zijn, bewijzen de vele positieve commentaren van tevreden klanten. Met een score van 9.3 op 10 voor beste klantenondersteuning zijn we nummer 1 op de website www.trustpilot.com. Trustpilot is een onafhankelijke website die de feedback van klanten verzameld.

 

“Onze klantenservice behoort vandaag de dag tot de beste diensten in de branche, maar om ons doel te bereiken, hadden we ook de beste software nodig. Na het testen van verscheidene beveiligingsprogramma’s is de beslissing uiteindelijk gevallen op Bitdefender. Bitdefender is gewoonweg het beste product ter wereld. We kunnen dus nu gerust stellen, dat we de beste beveiligingsoplossing bieden voor privé-gebruikers,” zegt CEO bij MYSecurityCenter, Janus R. Nielsen.

 

Op onze website kan je ons beveiligingsprogramma MYInternetSecurity nu gratis downloaden en voor 30 dagen uitproberen. Test de software uit en vertel ons wat je ervan vindt. Veel plezier!

Job Opportunities

 

MYSecurityCenter.com
Leaders in PC & Internet Security based in El Rosario
Have the following positions available:

 

Telesales, Partner Sales & Sales Management
Join an exciting and rapidly expanding company with great prospects.
Basic salary plus excellent commission. English, Danish, Dutch & German leads.
Full training given. No cold calling.

 

IT (PHP) Developers to manage new projects involving mobile and PC security.

 

CV to marion@mysecuritycenter.com or call 617 170 171

Nieuwste anti-virus software van MYSecurityCenter voor vijfde maal uitgeroepen tot beste beveiligingsprogramma wereldwijd!

 

Het is nu eindelijk een feit! MYSecurityCenter werkt voortaan samen met Bitdefender, wiens software door het meest invloedrijke anti-virus testorgaan AV-Test.org tot vijf maal toe als ´World´s Best Antivirus´ bestempeld werd.

 

Dankzij deze nieuwe samenwerking kan MYSecurityCenter – leider in beveiliging voor PC en Internet – nu het beste en meest efficiënte anti-virusproduct ter wereld aanbieden. 

 

In een persbericht van 11 april jgl. publiceerde AV-test.org zijn meest recente testresultaten, waarin 23 anti-virusprogramma’s met elkaar vergeleken werden. Bitdefender kwam voor de vijfde keer als de grote overwinnaar uit de bus, met een score van 17 punten. Nu dezelfde technologie van de prijsgekroonde Bitdefender gebruikt wordt in het anti-virusproduct “MYInternetSecurity”, is MYSecurityCenter een grote stap dichterbij, om de beste beveiligingsoplossing ter wereld aan te kunnen bieden.

 

Waar we ons de laatste maanden vooral op gefocust hebben is op gebruiksvriendelijkheid, klantenservice en ondersteuning. De vele positieve beoordelingen op verschillende sites waaronder bijvoorbeeld Trustpilot, is het bewijs dat we op goede weg zijn. Het is dan ook normaal dat we nu streven om daarnaast over de aller beste technologie te beschikken, aldus Janus R. Nielsen, CEO bij MYSecurityCenter.

-MYSecurityCenter heeft als streefdoel, enkel de beste producten en service aan te bieden. Volgens de onafhankelijke beoordelingswebsite Trustpilot is MYSecurityCenter de nummer 1 van alle bedrijven die beveiligingssoftware verdelen wat service en klantenondersteuning betreft. Dit gekoppeld aan de beste technologie dankzij de samenwerking met Bitdefender, brengt MYSecurityCenter ertoe in staat, een nog betere marktpositie in te nemen. 

-We hebben de laatste 2 jaar zelf in ons labo heel wat software en technologie getest en uiteindelijk besloten om met Bitdefender in zee te gaan, vanwege de hoge kwaliteit en leiderspositie van hun producten, verklaart Janus R. Nielsen.

 

MYSecurityCenter zal de nieuwe anti-virus producten op de markt brengen vanaf 30 mei.

 

Om te weten te komen wat klanten vinden van MYSecurityCenters’ dienst en ondersteuning, ga naar: TrustPilot.com

 

Hier kan je de testresultaten van AV-Test.org bekijken,waarin Bitdefender de beste score haalt : AV-Test site

 

Lees meer over MYSecurityCenter op deze pagina: www.mysecuritycenter.com of volg ons op Facebook

MYSecurityCenter´s new Antivirus product selected as the world´s best security program for the fifth time.

 

It is now a fact! MYSecurityCenter has entered into a remarkable partnership with Bitdefender, fifth time winner of ´World´s Best Antivirus´ by the most influential antivirus test organization in the world, AV-Test.org.

 

The new partnership means that MYSecurityCenter – leader in PC and Internet Security – is now able to offer the best and most efficient antivirus product in the world.

 

A recent report published on 11th April 2012 from AV-Test.org declared Bitdefender the world´s reigning antivirus champion for the fifth time providing it with the highest score of 17 points amongst 22 other home user security products. And now that MYSecurityCenter´s antivirus product “MYInternetSecurity” is driven by the award winning Bitdefender, MYSecurityCenter has gone one step closer towards the objective of offering the best security solution in the world.

 

We have for a long time been recognized for having full focus on user experience, service and support. We are getting very high satisfaction ratings in the industry on various customer review sites such as Trustpilot.

 

Therefore, it is natural for us also to strive towards having the absolute best technology, Janus R. Nielsen, MYSecurityCenter CEO says.

-MYSecurityCenter has a clear strategy about only delivering the best. Their service and support offering is receiving very positive feedback from the users. According to the independent customer rating site Trustpilot, MYSecurityCenter has reached the position as number one amongst all security software companies for best service and support with a score of 9,3 out of 10 and with an even better antivirus program, MYSecurityCenter is now ready to conquer further market shares.
-We have been testing quite a few products and technologies for almost 2 years now and have chosen Bitdefender as our supplier due to its high quality and leading position, explains Janus R. Nielsen.

 

MYSecurityCenter will be offering their new antivirus products before the end of May.

 

To read what customers think of MYSecurityCenters service and support, please visit: TrustPilot.com

 

To see the new test report that ranks Bitdefender at the top from AV-Test.org visit the AV-Test site

 

To know more about MYSecurityCenter please visit: www.mysecuritycenter.com or follow us on Facebook:

Our sister company MYMobileSecurity on Spanish news show Canal Sur

 

The Spanish TV channel Canal Sur made a portrait in their news of the mobile security company www.mymobilesecurity.com with head quarter in Marbella, Southern Spain. MYMobileSecurity is an interesting technology company that provides security apps for smartphones.

 

http://youtu.be/HDGcmkPkWTU

 

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What happened for us in 2011?

 

Milestones for MYSecurityCenter:

 

– New sister company!
We launched a new sister company, MYPCSupport, which offers professional PC-assistance to private users and small companies. With this service you can sit back and relax while IT-experts fix your computer problems remotely. Learn more on www.mypcsupport.com

 

– New collaboration
With our product MYSecureOnlineBackup we proudly launched a new collaboration with one of the world´s leading online backup providers called Mozy. We chose them because they are known for high quality and reliability.

 

– Best selling product
In 2011 our best selling product was our popular MYPCTuneUP. Thousands of happy customers use this program that makes the computer faster and more effective.

 

– Staff
2011 was a busy year for us and therefore we hired several people for our team, which means that we are now a team of around 20 to make a difference for our clients.

 

– Number one on Trustpilot
We still offer our friendly support in 11 different languages. In 2011 we became the best rated security software company on the independent consumer rating site www.trustpilot.com with a score of 9,2 of 10 points for best service and support.

 

– Users and markets
Now around 1,2 million people use our software. Our biggest markets are Denmark, Germany, Holland and England.

 

Milestones for MYMobileSecurity:

 

– During 2011 we established ourselves as one of the fastest growing companies within the mobile security sector with more than 100.000 new users every week

 

– We made partnerships with over 40 operators and carriers, among them Verizon, the biggest telco in the US with more than 93 million customers, Tele 2 which is a renowned leader in Europe with more them 50 million customers in 16 countries, Comviq, one of the biggest in Sweden and also TIM, the leading Italian telco.

 

– In 2011 we reached more than 4 million users

 

– Our antivirus apps MYMobileSecurity and MYAndroidProtection were amongst the most downloaded antivirus apps on app stores like Android Market, Ovi Store, Softonic and Getjar.

 

– MYAndroidProtection was reviewed live on the Danish TV show Good Morning Denmark receiving very positive feedback, being picked as the winner and the best product in the test.

 

– MYAndroidProtection was called “my favourite app” on the whole Android Market by the chief editor at Android Magasinet.

 

– We won several other awards as the best security product for smartphones