Last month MYSecurityCenter conducted a Customer Satisfaction Survey which was sent to all of our clients in 15 countries. The purpose of the survey was to get some feedback on our products, support and service in general in order to improve wherever possible.
We asked questions such as: How would you rate our products, service or support? Would you recommend MYSecurityCenter to a friend? Do you find our website easy to navigate? As you can see on the graphics below, the feedback was very positive and so were the additional comments. Here are a few examples of what our customers said about our service:
“No other security firm gives personal named contact and follow up.”
“Very good support”
“I’ve not had many occasions to use the services but when required, it´s been excellent.”
“Easy to use help guides, only had to install once and then it is renewed automatically annually- saves me having to worry about renewing updating as it is done automatically. Plus when I want to check something the help center is excellent and provides me reassurance at a glance that everything is OK with my PC.”
“I found customer service second to none when I had a problem loading this program onto my laptop using Windows 7.”
“Always fixes my Laptop which is now 3 years old.”
“It´s nice to know you´re on the end of the phone to help”.
Marion Williams, Customer Service Manager, says: “I am so pleased with the results because it shows that we are doing something right. Every day I see my colleagues working hard to deliver a good service and trying to answer and resolve every little issue that the clients may have. I am very proud of our team.”